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Evidence Guide: CPPREP4510 - Manage short-term or holiday letting

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPREP4510 - Manage short-term or holiday letting

What evidence can you provide to prove your understanding of each of the following citeria?

Manage bookings.

  1. Coordinate bookings via all booking platforms and record in booking system.
  2. Identify and resolve conflict of booking dates or double bookings.
  3. Manage deposits and provide cancellation and refund information.
  4. Provide accurate information to potential guests about property features, facilities and local area.
Coordinate bookings via all booking platforms and record in booking system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve conflict of booking dates or double bookings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage deposits and provide cancellation and refund information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate information to potential guests about property features, facilities and local area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage guest stay.

  1. Manage reception, check in, property access and support services.
  2. Manage guest payments.
  3. Receive and respond to special requests from guests.
  4. Manage housekeeping services, cleaning and inventory maintenance.
  5. Manage resolution of complaints and guest dissatisfaction.
  6. Follow check out procedures.
  7. Survey guest experience.
  8. Monitor and respond to guest comments and feedback on property.
Manage reception, check in, property access and support services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage guest payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and respond to special requests from guests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage housekeeping services, cleaning and inventory maintenance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage resolution of complaints and guest dissatisfaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow check out procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Survey guest experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and respond to guest comments and feedback on property.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Market property for short-term letting.

  1. Identify and document property features.
Identify and document property features.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document rates for short-term letting based on seasonal factors, minimum stay and owner instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare marketing and communication materials based on property features and owner instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm property marketing plan with owner, including budget, fees and charges.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement property marketing activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor effectiveness of property marketing activities and communicate recommendations for changes to marketing plan to owner.

  1. Coordinate bookings via all booking platforms and record in booking system.
Coordinate bookings via all booking platforms and record in booking system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve conflict of booking dates or double bookings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage deposits and provide cancellation and refund information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate information to potential guests about property features, facilities and local area.

  1. Manage reception, check in, property access and support services.
Manage reception, check in, property access and support services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage guest payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and respond to special requests from guests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage housekeeping services, cleaning and inventory maintenance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage resolution of complaints and guest dissatisfaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow check out procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Survey guest experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and respond to guest comments and feedback on property.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage property condition.

  1. Conduct and record property inspection.
Conduct and record property inspection.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to issues with property condition arising from guest stay.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document repairs required to property.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate repair requirements with owner and obtain instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and manage repairs based on owner instructions, quotes obtained and specified standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide property reports.

  1. Produce reports for owner including occupancy/vacancy rates, income and expenses.
Produce reports for owner including occupancy/vacancy rates, income and expenses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for improvements to property or marketing to achieve optimum occupancy rates.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate reports, including opportunities for improvement, to owner and take instructions for additional agency services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge